Refund policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt. Returned item(s) will be refunded. Please note that original shipping charges will not be refunded.

The returns policy may vary during promotional periods. Please review the promotion terms before placing your order.

For the return or exchange of Zzjjz products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact support@zzjjz.com to obtain your return label. Please quote your order number and the item(s) you would like to return, and we will inform you of the next steps upon receipt of your email.

Alternatively, you may ship the item(s) directly to our return warehouse at the address below. Please include your order number in the package so that we can process your return promptly.

Return Warehouse Address

Room 502, No. 6 Aidu Road, Ailian Community, Longcheng Subdistrict, Longgang District, Shenzhen
Tel: +86 132 0568 7149

Damaged Items

If your items are received damaged, please send a photo of the damaged item along with your order number to support@zzjjz.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@zzjjz.com with the subject line: MISSING ITEM along with your order number.